SERVICE HUB CONSULTANCY

Retain more customers

We will help you get the most out of the Services Hub by improving your client management, contract retention and service delivery.

HubSpot Services Hub
TOTAL INBOUND

Bring your customer and support relationship closer

We set up HubSpot Service to improve the delivery of client services. Align the customer lifecycle through your organisation, and streamline marketing and sales alignment with your client success team
 

Feedback Surveys

We customise surveys to capture the feedback of your clients. We help you stay on top of KPIs and can help you uncover growth opportunities.

Knowledge Base

We help turn your clients' most frequently asked support questions and tickets into a detailed knowledge base of help articles and documentation.

Customer Portal

We help you deliver self-service to customers by giving them the information they need, minimising repetitive tasks for support reps and increasing customer confidence and trust.

Service Goals

Improve measurement of customer service to speed up response times, making it easy for customers to get support and creating a customer-centric culture

Automation

Service automation reduces repetitive processes so you can focus on solving customer problems. Monitoring customer requests more effectively to deliver solutions faster to customers.

Insights & Analytics

Service analytics is a set of best practice industry-standard, out-of-the-box reports so you can unlock insights faster, and efficiently resolve customer problems.

Ticket routing & SLA's

Improve the process of assigning a ticket to the customer services department, and even the individual agent, best suited to handle it.

Help desk automation

A highly efficient help desk workflow will result in increased productivity, improved team collaboration, and delightful customer service.

Improving Client Services

Retain, and grow your customer base with better customer support

We help companies using HubSpot Services save time and improve profitability by:

  • More productive support reps
  • Simplifying & automating processes
  • Connecting and integrating departmental functions.
  • Deliver customers through the onboarding process
HubSpot over the shoulder png - Copy
Survey Type HubSpot services png Fnl

Turn customers into repeat buyers

Increase customer retention

Reduce client dissatisfaction and frustration with better customer service using industry-standard customer surveys and customer ratings.

  • Customer support surveys (CES)
  • Customer loyalty surveys (NPS)
  • Customer satisfaction surveys (CSAT)
  • Custom surveys unique to your company

Customer Self-service

24/7 online support

We can turn your frequently asked questions and content into an extensive self-help centre. Many clients prefer this, and it adds another channel of support while reducing support costs.

  • Save time answering the same questions
  • Give your client more options
  • Automated new support requests
Knowledge Base  Knowledge Base Setup x
HOW WE CAN HELP YOU

Improve your services delivery

Fast Onboarding 

Time to value

Our web design services are comprehensive and cost-effective delivering results fast.

 

Support Services

A long-term partner

Already up and running with HubSpot? We also provide ad-hoc support services and consultancy.

 

£50 Per Hour

Flexible approach

We offer a range of services from fixed price onboarding packages or an hourly rate of £50 +vat.  

 

Services Hub Pro

Custom Quote

Move to advanced service management making use of key pro-edition features such as:


  • Checkmark Everything in Starter Onboarding
  • Checkmark Advanced service management
  • Checkmark Service analytics
  • Checkmark Help desk automation & self-service
  • Checkmark Knowledge base, portal, and more
  • Checkmark Measuring customer experience
  • Checkmark SLA's & contact scoring
  • Checkmark And much more...
FAQ

Need clarification?

What happens in the free consultation?

This is a free no-obligation call about your business requirements and how HubSpot and Inbound scaling could be a good match. 

What happens during onboarding?

We initially start with a kick-off call to run through your company requirements in more detail. Next, we complete the technical setup and import your legacy data. Then we configure settings and make updates specific to your company. To finish the onboarding project we then have x3 live screen share calls for coaching and training sessions on your data.

What happens after onboarding?

We are just a call away if you need ongoing support, be it ad-hoc changes within HubSpot or more complicated development and configuration work. 

One company for all your Inbound needs

START NOW

Book Free Consultation

Is your client retention below your target? We understand. This is why we do what we do, and are here to help you improve customer experience

Improve Customer Services

Taking your Inbound journey further

Work with a trusted HubSpot partner that offers a personalised service which aligns with your company to achieve your short and long term goals

We can help you:

  • Get a birds-eye view of your service operations
  • Retain more customers with a higher rate of client satisfaction,
  • Improve customer lifecycle management across departments