SERVICE HUB CONSULTANCY

Boost Client
Retention

We will help you get the most out of the Services Hub by improving your client management, contract retention and service delivery.

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TOTAL INBOUND

Bring your customer and support relationship closer

We implement HubSpot Service to enhance client service delivery. By aligning the customer lifecycle across your organisation, we streamline the synergy between marketing, sales, and your client success team
 

Feedback Surveys

We customise surveys to capture your clients' feedback, assisting you in monitoring KPIs and uncovering growth opportunities.

Knowledge Base

We transform your clients' most frequently asked support questions and tickets into a comprehensive knowledge base of help articles and documentation

Customer Portal

We help you deliver self-service to customers by offering them essential information and enhancing customer confidence and trust.

Service Goals

We establish service goals to quicken response times, simplify access to customer support, and cultivate a customer-centric culture

Service Automation

We implement service automation to minimise repetitive processes, enabling you to concentrate on resolving customer issues.

Insights & Analytics

We assist you in maximising the benefits of industry-standard best practice reporting, enabling you to quickly unlock insights and efficiently resolve customer problems

Ticket routing & SLA's

We help streamline how tickets are directed to the right team and ensure adherence to service level agreements for timely responses

Help Desk Automation

We assist in increasing productivity, enhancing team collaboration, and delivering exceptional customer service

Improving Client Services

Retain, and grow your customer base with better customer support

We help companies using HubSpot Services save time and improve profitability by:

  • More productive support reps
  • Simplifying & automating processes
  • Connecting and integrating departmental functions.
  • Deliver customers through the onboarding process
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Turn customers into repeat buyers

Increase customer retention

Reduce client dissatisfaction and frustration with better customer service using industry-standard customer surveys and customer ratings.

  • Customer support surveys (CES)
  • Customer loyalty surveys (NPS)
  • Customer satisfaction surveys (CSAT)
  • Custom surveys unique to your company

Customer Self-service

24/7 online support

We can turn your frequently asked questions and content into an extensive self-help centre. Many clients prefer this, and it adds another channel of support while reducing support costs.

  • Save time answering the same questions
  • Give your client more options
  • Automated new support requests
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HOW WE CAN HELP YOU

Improve your services delivery

Fast Onboarding 

Time to value

Our web design services are comprehensive and cost-effective delivering results fast.

 

Support Services

A long-term partner

Already up and running with HubSpot? We also provide ad-hoc support services and consultancy.

 

£90 Per Hour

Flexible approach

We offer a range of services from fixed price onboarding packages or an hourly rate of £90 +vat.  

 

HubSpot Service Hub Onboarding

Pro Sales

£630

Objectives based onboarding for more advanced marketing capabilities with HubSpot Service Pro


Enterprise Sales

Quote

Objectives based onboarding for more advanced service capabilities with HubSpot Enterprise edtion


NEXT STEPS AFTER ONBOARDING

Foundational Service Hub Consultancy         

Beyond the standard onboarding experience, our foundational services empower you to unleash the complete potential of HubSpot's robust service tools.

Transform your client service operations with our expert consultancy services, meticulously crafted to elevate your strategies, optimise your service delivery, and revolutionise your overall service game. 

Project Management

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HubSpot Kick-Off Call:
We initiate the process with a call to align objectives and establish clear expectations for your HubSpot project.

Scoping & Business Analysis:
We foster close collaboration with you to define the project's scope, objectives, and crucial prerequisites for your HubSpot implementation or optimisation project.
This process involves setting goals, timelines and budgets, and identifying key stakeholders and team members. We complete a comprehensive evaluation of your current status, ensuring that it seamlessly aligns with your objectives while identifying any existing gaps that demand immediate attention.

Requirements Definition:
We document user stories, strategise data integration, and outline the requirements for reporting to craft a well-defined and purposeful roadmap.

Project Planning & Management:
We construct a project plan, oversee its methodical execution, and maintain channels of transparent communication throughout the project. This plan outlines the tasks, important milestones, and the delivery of vital components essential for the attainment of your objectives. It also encompasses resource allocation, rigorous budgeting, and a timeline for each phase of the project.

Reporting & Review:
We maintain continuous monitoring of performance, fine-tune utilisation for optimal efficiency, and hold your valuable feedback in high regard to ensure that your HubSpot implementation remains aligned with your objectives and persists in delivering enduring value.

Customer Surveys

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We deploy a range of insightful surveys, including the Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS), alongside bespoke surveys meticulously crafted to align with your unique business needs.

Our approach is centered on extracting meaningful insights from every customer interaction, ensuring that every piece of feedback is a stepping stone towards excellence.

By harnessing these insights, we empower your business to make informed, data-driven decisions that significantly enhance customer satisfaction and foster loyalty. This strategic focus not only drives tangible growth but also positions your customer service as a cornerstone of your business success. 

Ticketing System

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We provide expert assistance in managing your ticketing system, tailoring it to perfectly align with your unique business requirements.

Our service lays the foundation for a more organised and responsive customer support environment. By equipping your staff with the necessary skills to manage, prioritise, and effectively resolve customer issues, we enhance overall customer satisfaction. Our goal is to not only streamline your support processes but also to empower your team with the tools and knowledge essential for delivering exceptional customer service

Promoter Advocacy

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Elevate your marketing strategy by transforming satisfied customers into enthusiastic advocates, thereby driving growth and building a community of brand ambassadors. Our tailored services are designed to develop comprehensive advocate programs that resonate with your audience, fostering genuine connections and nurturing long-term loyalty.

From crafting compelling advocacy campaigns to implementing strategic referral programs, we are committed to amplifying your brand presence and leveraging the power of customer advocacy.

Unlock the potential of advocacy programs to not only enhance your brand's credibility but also to generate positive, viral word-of-mouth marketing. Build a network of passionate advocates who will champion your brand, turning satisfied customers into your most powerful marketing asset

Customer Journey Mapping

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Our services guide you through the process of creating a comprehensive customer journey map, tailored to your unique business landscape. We help you uncover valuable insights into your customers' behaviour, preferences, and pain points, enabling you to strategically align your offerings with their needs.

An evolving customer journey map allows you to gain a deeper understanding of your customers and paves the way for targeted improvements across each phase of their interaction with your brand. By creating a seamless, customer-centric experience that not only meets but exceeds expectations, you foster lasting connections and drive sustained success for your business.

product_features04

HubSpot Kick-Off Call:
We initiate the process with a call to align objectives and establish clear expectations for your HubSpot project.

Scoping & Business Analysis:
We foster close collaboration with you to define the project's scope, objectives, and crucial prerequisites for your HubSpot implementation or optimisation project.
This process involves setting goals, timelines and budgets, and identifying key stakeholders and team members. We complete a comprehensive evaluation of your current status, ensuring that it seamlessly aligns with your objectives while identifying any existing gaps that demand immediate attention.

Requirements Definition:
We document user stories, strategise data integration, and outline the requirements for reporting to craft a well-defined and purposeful roadmap.

Project Planning & Management:
We construct a project plan, oversee its methodical execution, and maintain channels of transparent communication throughout the project. This plan outlines the tasks, important milestones, and the delivery of vital components essential for the attainment of your objectives. It also encompasses resource allocation, rigorous budgeting, and a timeline for each phase of the project.

Reporting & Review:
We maintain continuous monitoring of performance, fine-tune utilisation for optimal efficiency, and hold your valuable feedback in high regard to ensure that your HubSpot implementation remains aligned with your objectives and persists in delivering enduring value.

product_features04

We deploy a range of insightful surveys, including the Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS), alongside bespoke surveys meticulously crafted to align with your unique business needs.

Our approach is centered on extracting meaningful insights from every customer interaction, ensuring that every piece of feedback is a stepping stone towards excellence.

By harnessing these insights, we empower your business to make informed, data-driven decisions that significantly enhance customer satisfaction and foster loyalty. This strategic focus not only drives tangible growth but also positions your customer service as a cornerstone of your business success. 

product_features04

We provide expert assistance in managing your ticketing system, tailoring it to perfectly align with your unique business requirements.

Our service lays the foundation for a more organised and responsive customer support environment. By equipping your staff with the necessary skills to manage, prioritise, and effectively resolve customer issues, we enhance overall customer satisfaction. Our goal is to not only streamline your support processes but also to empower your team with the tools and knowledge essential for delivering exceptional customer service

product_features04

Elevate your marketing strategy by transforming satisfied customers into enthusiastic advocates, thereby driving growth and building a community of brand ambassadors. Our tailored services are designed to develop comprehensive advocate programs that resonate with your audience, fostering genuine connections and nurturing long-term loyalty.

From crafting compelling advocacy campaigns to implementing strategic referral programs, we are committed to amplifying your brand presence and leveraging the power of customer advocacy.

Unlock the potential of advocacy programs to not only enhance your brand's credibility but also to generate positive, viral word-of-mouth marketing. Build a network of passionate advocates who will champion your brand, turning satisfied customers into your most powerful marketing asset

product_features04

Our services guide you through the process of creating a comprehensive customer journey map, tailored to your unique business landscape. We help you uncover valuable insights into your customers' behaviour, preferences, and pain points, enabling you to strategically align your offerings with their needs.

An evolving customer journey map allows you to gain a deeper understanding of your customers and paves the way for targeted improvements across each phase of their interaction with your brand. By creating a seamless, customer-centric experience that not only meets but exceeds expectations, you foster lasting connections and drive sustained success for your business.

One company for all your Inbound needs

  • HubSpot Starte CRM Partner
  • marketing Hubspot partner
  • Sales Hubspot partner
  • Services Hub Partner
  • cms Hubspot partner
ONGOING CONSULTANCY

Retainer-based Services   

Elevate your customer success with our ongoing HubSpot Service Hub Retainer services. Our comprehensive offerings extend beyond one-time solutions, providing continuous support to enhance your service delivery efforts and maximise your results.

We are committed to crafting and implementing tailored support strategies within the HubSpot ecosystem. From helpdesks to surveys, we ensure your support engine operates smoothly, driving sustained growth for your business.

Helpdesk

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Helpdesk Management:
We focus on streamlining your helpdesk processes within HubSpot, ensuring swift and effective resolution of customer issues. This involves configuring the helpdesk to handle queries efficiently, integrating it with other tools for a seamless support experience, and ensuring that customer interactions are tracked and managed effectively.

New Employee Training:
Recognising the importance of skilled personnel in customer service, we provide comprehensive training for new employees. This training ensures that your team is proficient in using HubSpot’s helpdesk tools and is well-prepared to provide high-quality customer support.

Our approach in managing your Helpdesk through HubSpot is tailored to create a support system that is not only reactive but also proactive in addressing customer needs. This strategic focus on Helpdesk management is key to enhancing customer satisfaction and building long-term customer relationships.

Feedback Surveys

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Implementation of Feedback Surveys:
We deploy comprehensive feedback surveys to accurately measure customer satisfaction and collect valuable insights. This approach is key to understanding the experiences and expectations of your customers, enabling us to tailor your services to meet their needs effectively.

Analysis and Continuous Improvement
By meticulously analysing the feedback received, we identify areas for service enhancement. This continuous improvement ensures that your services evolve in harmony with customer requirements, contributing to a refined customer service strategy.

Cultivating Customer-Centricity
Our focus on Feedback Surveys goes beyond mere data collection. It’s about fostering a culture of customer-centricity, ensuring your service operations are not just effective, but also adapt dynamically to the changing preferences and needs of your clients.

Knowledge Base

product_features04

Content Creation:
We focus on developing a rich, detailed knowledge base, filled with self-service content. This approach is aimed at empowering your customers to find answers quickly and independently, reducing the need for direct support queries.

Knowledge Base Update:
Recognising that industries and customer needs evolve, we ensure your knowledge base is regularly updated. This keeps the information current, relevant, and useful, maintaining it as a dependable resource for your customers.

Our approach to managing your knowledge base within HubSpot is designed to enhance the customer experience by offering immediate access to the information they need, when they need it. This not only increases customer satisfaction but also streamlines your customer support operations

CRM Management

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Our management and optimisation services are expertly tailored to enhance HubSpot's functionality, focusing on your evolving needs in customer support.

Health Check and Audits:
We conduct regular audits to improve ticket resolution efficiency and overall system performance.

Data Management and Clean-Up:
Ongoing management ensures your customer records are accurate, including deduplicating and updating contact details.

Customisation and Configuration:
Tailor your CRM for a streamlined service experience, with custom setups for ticketing systems and feedback channels.

Automation for Customer Queries:
Automated workflows are implemented to increase efficiency in handling queries and boost team productivity.

Training and Support:
Provide comprehensive training and support to your team, ensuring they can leverage the full potential of the platform.

Reporting and Analytics:
Develop insightful reports and dashboards for a deeper understanding of interactions and performance.

Integration Management:
Manage integrations with other tools to ensure efficient data flow and enhanced functionality.

Feature Updates and Adoption:
Keep your team adept with the latest updates, ensuring the use of advanced features for quality service.

Process Improvement Consulting:
Strategic advice is given based on data insights to continually refine customer service methodologies.

Strategic Consultations:
Engage in regular strategy sessions for ongoing development and improvement.

product_features04

Helpdesk Management:
We focus on streamlining your helpdesk processes within HubSpot, ensuring swift and effective resolution of customer issues. This involves configuring the helpdesk to handle queries efficiently, integrating it with other tools for a seamless support experience, and ensuring that customer interactions are tracked and managed effectively.

New Employee Training:
Recognising the importance of skilled personnel in customer service, we provide comprehensive training for new employees. This training ensures that your team is proficient in using HubSpot’s helpdesk tools and is well-prepared to provide high-quality customer support.

Our approach in managing your Helpdesk through HubSpot is tailored to create a support system that is not only reactive but also proactive in addressing customer needs. This strategic focus on Helpdesk management is key to enhancing customer satisfaction and building long-term customer relationships.

product_features04

Implementation of Feedback Surveys:
We deploy comprehensive feedback surveys to accurately measure customer satisfaction and collect valuable insights. This approach is key to understanding the experiences and expectations of your customers, enabling us to tailor your services to meet their needs effectively.

Analysis and Continuous Improvement
By meticulously analysing the feedback received, we identify areas for service enhancement. This continuous improvement ensures that your services evolve in harmony with customer requirements, contributing to a refined customer service strategy.

Cultivating Customer-Centricity
Our focus on Feedback Surveys goes beyond mere data collection. It’s about fostering a culture of customer-centricity, ensuring your service operations are not just effective, but also adapt dynamically to the changing preferences and needs of your clients.

product_features04

Content Creation:
We focus on developing a rich, detailed knowledge base, filled with self-service content. This approach is aimed at empowering your customers to find answers quickly and independently, reducing the need for direct support queries.

Knowledge Base Update:
Recognising that industries and customer needs evolve, we ensure your knowledge base is regularly updated. This keeps the information current, relevant, and useful, maintaining it as a dependable resource for your customers.

Our approach to managing your knowledge base within HubSpot is designed to enhance the customer experience by offering immediate access to the information they need, when they need it. This not only increases customer satisfaction but also streamlines your customer support operations

product_features04

Our management and optimisation services are expertly tailored to enhance HubSpot's functionality, focusing on your evolving needs in customer support.

Health Check and Audits:
We conduct regular audits to improve ticket resolution efficiency and overall system performance.

Data Management and Clean-Up:
Ongoing management ensures your customer records are accurate, including deduplicating and updating contact details.

Customisation and Configuration:
Tailor your CRM for a streamlined service experience, with custom setups for ticketing systems and feedback channels.

Automation for Customer Queries:
Automated workflows are implemented to increase efficiency in handling queries and boost team productivity.

Training and Support:
Provide comprehensive training and support to your team, ensuring they can leverage the full potential of the platform.

Reporting and Analytics:
Develop insightful reports and dashboards for a deeper understanding of interactions and performance.

Integration Management:
Manage integrations with other tools to ensure efficient data flow and enhanced functionality.

Feature Updates and Adoption:
Keep your team adept with the latest updates, ensuring the use of advanced features for quality service.

Process Improvement Consulting:
Strategic advice is given based on data insights to continually refine customer service methodologies.

Strategic Consultations:
Engage in regular strategy sessions for ongoing development and improvement.

START NOW

Book Free Consultation

Is your client retention below your target? We understand. It can – and we're here to make it happen. Seize the opportunity now for a complimentary, no-obligation consultation. 

Improve Customer Services

Taking your Inbound journey further

Work with a trusted HubSpot partner that offers a personalised service which aligns with your company to achieve your short and long term goals

We can help you:

  • Improve service delivery and meet SLA's
  • Get a birds-eye view of your service operations
  • Retain more customers with a higher rate of client satisfaction,
  • Improve the customer journey across all touchpoints